Privacy Policy

Shaketime respects your privacy and commits to protecting your personal data. This policy explains how we collect, use, and protect information when you use our website https://shake-time.co.uk and the Shaketime mobile application.

This policy follows the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We collect information when you create an account, use the app, or interact with our services.

Personal information collected includes

• Name
• Email address
• Phone number
• Account login details
• Device information
• Usage data within the app

Loyalty programme data collected includes

• Rewards collected
• Points earned
• Purchase activity linked to rewards
• Redemption history

Technical data collected includes

• IP address
• Device type
• Operating system
• Browser type
• Crash logs and diagnostics

How We Use Your Information

We use your data to operate and improve the Shaketime service.

Your information is used to

• Create and manage your account
• Provide loyalty rewards and points
• Track rewards and redemptions
• Improve app performance and reliability
• Provide customer support
• Detect fraud or misuse
• Send service notifications

We do not sell personal data to third parties.

Legal Basis for Processing

Under UK GDPR we process your information based on

• Consent when you create an account
• Legitimate interest to operate and improve the service
• Contractual necessity to deliver loyalty rewards and services

Cookies and Tracking

Our website uses cookies and similar technologies to

• Keep users logged in
• Analyse website traffic
• Improve user experience

You control cookies through your browser settings.

Third-Party Services

We use trusted third-party services to operate our platform.

These services may process data on our behalf

• Hosting providers
• Analytics services
• Authentication services
• Payment providers (if applicable)

These providers process data according to their own privacy policies and security standards.

Data Security

We take reasonable technical and organisational measures to protect your information including

• Encrypted connections (HTTPS)
• Secure authentication
• Restricted data access
• Monitoring for suspicious activity

No internet system provides complete security. We aim to protect your data but cannot guarantee absolute security.

Data Retention

We keep your personal data only as long as required to operate the service or meet legal obligations.

If you delete your account, we remove or anonymise your personal data unless retention is required by law.

Your Rights

Under UK GDPR you have the right to

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing
• Object to certain processing
• Request transfer of your data

To exercise these rights contact us using the details below.

Children

Shaketime does not knowingly collect personal data from children under 13 years old. If we become aware such data has been collected, we remove it promptly.

Changes to This Policy

We update this privacy policy when required to reflect changes in law or service functionality. Updated policies appear on this page.

Contact

If you have questions regarding this privacy policy or how we process data, contact

Email: admin@shaketime.co.uk

Website: https://shake-time.co.uk